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Epik | eCommerce: An Industrial-Grade Backend

By October 14, 2010 November 5th, 2018 9 Comments

Earlier this week, we began shipping Epik | eCommerce, our new e-commerce platform. To say we are excited about this platform is a gross understatement. Epik| eCommerce is much more than just a shopping cart: It is a complete online marketing and sales solution that is powerful and easy to use, giving you everything you need to market, merchandise and sell your items in a single, web-based dashboard. We believe that it is an ideal platform for Product Portals that have paid clicks, or for competing in categories where there are significant margins between consumer price and cost of goods.

The feature set of Epik | eCommerce is extremely rich, offering features previously found only in the most costly, highest-end systems. Some highlights:

Marketing

  • Built with the strongest organic SEO foundation possible, including meta info, H1 and H2 tagging, URL rewrites, auto image-renaming, and site map generation
  • Generates and manages coupon and promo codes
  • Newsletter module, including automatic sign up to build mailing list
  • Sophisticated search functionality: search for categories, products and website content (including blogs) all in one search
  • Full eCommerce dashboard highlighting new orders, total orders for day, value of orders and most popular products and categories by day/month/year (great for determining the good selling products and categories from the slow sellers)
  • Full reporting capability on inventory, sales and visitor statistics
  • Live Activity Log to see what’s happening on your site in REAL TIME, from orders to contact requests to blog post replies
  • Full Google Analytics integration to get all of your important site statistics in one spot
  • User management & control for multiple users and roles

Social Media Integration

  • Single click integration with Facebook and Twitter
  • Integrated ‘Share Product’ functionality via email and/or nearly 300 social outlets, including Twitter and Facebook
  • Integrated blog module w/ categories, authors and social media tie-in, including automated blog post syndication
  • Integration with Comments.com and Questions.com

Merchandising

  • SEO optimized product category pages with category thumbnails and subcategory options
  • SEO optimized product detail page w/ full WYSIWYG editing functionality
  • Automated extended descriptions to capture SEO keywords without filling the page up with text
  • Customizable product options by category or store-wide
  • Single page checkout with registration options to reduce shopping cart abandonment
  • Full inventory control: quantity on hand, flag to reorder when quantity drops to set count, out-of-stock management
  • Multiple images per product with dynamic image swapping on mouse over
  • Automatic Image Resizing for both thumb-nail view and product page view
  • ‘Featured Categories’ and ‘Featured Products’ settings for instantly highlighting items to will be displayed prominently on your site.
  • ‘Suggested items’ option based on category or product
  • Real-time shipping calculations based on type of service

Drop Ship Management

  • Vendor setup and management
  • Notify multiple vendors for items purchased from a single order
  • Send real-time or batched emails to vendors showing only their portion of an order
  • Flexible pricing and inventory management
  • Full reporting, including total sales by vendor, and sales by vendor by category
  • Flexible shipping integration with UPS, FedEx, USPS, etc.

Payment Systems and Taxes

  • Flexible payment options: Authorize.net to merchant bank of your choice, Paypal, or Google Checkout
  • Complete, east-to-use back-end point-of-sale system for handling orders over the phone or at tradeshows
  • Tax controlled / tax-exempt products
  • Blocked shipping areas and/or dates
  • Import/export product lists for quick bulk updates
  • Quickbooks integration

Customer Management

  • Member account management; members can simply log in and control their account, view past orders, change details, etc
  • Built-in CRM (customer relationship management) tied directly to customer history –create and store notes and even uploaded files
  • Immediate order notified via email; customer gets receipt email with full details of order and store owner gets confirmation
  • Order tracking for users to see the status of their purchases. When you update an order’s shipping status you can automatically send an email to the shopper notifying them of the change of status AND also have an option to enter tracking codes too so they can see where their item is.
  • Change-order functionality (automatically triggers replacement emails)

Security

  • PCI Certified hosting
  • SSL Encryption
  • Secure Admin login
  • Premium hosting
  • Captcha image validation for all form submissions (can be disabled)



I think you can see why we are so excited, and why Epik | eCommerce is the ideal platform for developing robust online stores. Of course, our work is never done! We have even more compelling features coming soon, including:

  • Even easier interface with more ‘1-click’ features
  • Expanded reports including user-based reporting (that can be ‘memorized’)
  • Zoom-In on pictures (depending on image quality)
  • Google Base Feed
  • SMS messaging
  • Auto-notification email for out-of-stock products coming back online
  • Additional design templates
  • Mini-cart option (cart contents always visible)
  • Training video database
  • Facebook store integration

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