Why you probably might not have what you think you have

Written by Rob Monster

December 9th, 2011
Why you probably might not have what you think you have

The November 2011 bankruptcy of MF Global and the subsequent global search for the million $1+ billion in customer deposits is looking increasingly like the tip of the iceberg. There is a much larger risk scenario that is beginning to unfold.  Pay attention now or suffer the consequences later.

Hypothecation is far more prevalent than you might think
At first blush, you might think that the bankruptcy of MF Global was an isolated situation where a rogue company acted outside of the boundaries of their contracted fiduciary duties to customers.  And you would be wrong. The reason why Corzine will almost certainly not get the Madoff treatment — at least in the judicial sense — is because his customer agreements have authorized the company to hypothecate and re-hypothecate anything on deposit.

So, earlier today I took a look at my TD Ameritrade account agreement and low and behold we have the following on page 6 of the customer agreement, apparently last modified in November 2011:

In other words, property on deposit — including cash — is not required to be segregated. It can be pledged, re-pledged, hypothecated and re-hypothecated at their sole description, without notice and without recourse.  If those hypothecated trades go great, the house keeps 100% of the upside. If those house trades fail catastrophically, the depositors have been exposed to the potential risk that they will suffer without recourse if the company were to become insolvent or bankrupt.  This is counter-party risk.  Is it legal? Apparently yes. Is it ethical? Personally, I don’t think so.  Will it end happily? I fear possibly not. That is why I don’t invest in hedge funds, fund of funds, or derivatives.  The opportunity of obfuscation of ownership just too great.  I would rather own something outright — like investment-grade domain names.

For more perspective on the issue of hypothecation of custodial assets, I strongly encourage you to read the excellent piece from earlier today on Zerohedge, which you can find here.  It was one of the most useful things I read during 2011.  If nothing else, it should serve to make any investor more highly conscious of the true counter-party risk for any investment.  Otherwise you just might end up with the proverbial:

 

Why you probably might not have what you think you have

The “Give a Sh** Factor”

Written by Rob Monster

December 4th, 2011
The “Give a Sh** Factor”

One of the people that has been making the rounds lately in the financial media is a hedge fund manager named Kyle Bass of Hayman Capital.   The guy is often on the right side of the trade, particularly when it comes to his bets in credit markets — notably mortgage-backed securities in 2008 and now sovereign debt in 2011.  In a recent interview, he makes reference to what he calls the “Give a Sh** Factor“.  This is the second time that I have heard him use this term.  Strangely, the notion of a “Give a Sh** Factor” resonates with me.

When it comes to business, I have learned a few things over the years about building companies — both as an operator and as an investor.  Looking back, I have had at least two opportunities in my professional life when I could have simply retired and spent the rest of my life pursuing hobbies. On both occasions I opted against that route, largely because I believe our Creator put us on this earth not to be idle. I genuinely enjoy building companies.  I am also a big believer in aligning incentives with all stakeholders, notably customers, employees and investors.  Without question, there is a success formula.

Earlier this year, the company I founded in 1999, GMI, was sold to WPP Group in a significant all-cash deal that rewarded the founders and investors for years of hard work.  I led the company as Founder and CEO from 1999-2007, during which time the company racked up 100% annual growth and emerged as a respected industry leader.  While the list of Key Success Factors for a company is longer, there are a few core themes that I view as the foundation for serving as an operating executive of a business, and especially in leading a fast-growing startup.  As the President and CEO of Epik, here are my top 3:

  • Know the Customer:   On any given day, I talk to 40-50 customers on the phone.  I also Skype with another 5-10 as well as email with dozens more.  The phone number on the Epik site, 425-765-0077, rings through to my personal cell phone which gets answered from around 6 am PT until around midnight 7 days a week.  With ~30,000 active accounts, you might wonder why the President of the company answers the phone. Simple. It has given me unprecedented insight into customer needs and an opportunity to personally connect with many customers. At Epik, we absolutely give a sh**.
  • Know the Product: I have always had a passion for technology and software development.  As much as I enjoy talking to customers, on any given day, I spend about as much time working with engineers.  Those discussions are invariably punctuated by customer calls.  While the customer comes first, our passion is for building world class software that we believe will empower a new generation of domain investor to get the most out of their domain name holdings.  Epik is building something that is very, very cool for anyone who wants to Acquire, Build, Manage and Sell domains and websites.
  • Focus on one thing:   This is popular logic. For much of my professional life I rebelled against it, thinking that I could handle more concurrent projects than the typical entrepreneur.  However, in the final analysis, I (humbly) agree that to be an effective operating executive, focus is required.  I am focused on Epik. Why? Of all the ideas to pursue and all of the investment categories to master, I focus on Domain names because I believe that the case for domain name investing has never made more sense to me than it does today.   Epik is in the right place at the right time.

Looking ahead, we have some exciting things in store.  As these initiatives come to light, I think it will become increasingly apparent to all that Epik is a company with a very high “Give a Sh**” factor.

 

The “Give a Sh** Factor”

Transferring Domains from GoDaddy into Epik Registrar

Written by Rob Monster

November 13th, 2011
Transferring Domains from GoDaddy into Epik Registrar

The recent launch of the Epik Marketplace has generated a great deal of interest in registering domains with Epik.  Why?  Aside from offering a full-service customer-friendly registrar, domains that are registered at Epik are able to list in the Epik Marketplace commission-free and be visible to a fast-growing audience of predominantly end-users.  There have been a number of questions on how to transfer domains into Epik.  GoDaddy is one of the main places from where users are transferring domains.   It turns out that transferring from GoDaddy into Epik is really quite easy. Here are the steps for migrating a large number of domains from GoDaddy to Epik:

1. Launch the GoDaddy Domain Manager:  https://dcc.godaddy.com/default.aspx

2. Select the domain you plan to transfer and unlock them — you can do this one at a time or in bulk.

3. Export your GoDaddy authorization codes by going to Tools –> Exportable Lists

4. Click Add New Export

5. Save the file as an uncompressed CSV

6. Once the export file is created, you can open it in Excel, Word or a text editor.   Excel is easiest and the default for CSV.  When you open the file, you will see something like the following:

7.  In Excel, now delete the middle columns so you have just Domain name and Authorization Code

8. You can now import your domains at the Epik Transfer Manager:  https://registrar.epik.com/domain-transfer . Simply paste in the rows like this:

Press the Begin Process button to start the transfer.  Epik will then verify that your domains are eligible for transfer and then walk you through the remaining steps to complete the transfer process.  If you get stuck, you can always send your exported file to support@epik.com and we’ll complete the remaining steps for you in your Epik account.

Note on Registrar Locking:  Many registrars make it difficult to transfer a domain out of their registrar. Epik will always cooperate with transfer-out requests and in most cases will release a domain within 24 hours rather than the customary 5 day wait period.  We do not and will not arbitrarily registrar-lock your domain unless required to do so by ICANN or UDRP.  If your registrar has a registrar-lock on your domain and your domain is more than 60 days old, please contact us at support@epik.com for assistance with navigating your registrar’s locking policy.

 

Transferring Domains from GoDaddy into Epik Registrar

Epik Introduces Domain Registrar Services

Written by John Lawler

July 14th, 2011
Epik Introduces Domain Registrar Services

In the wake of Epik LLC’s completed acquisition of Intrust Domains’ domain registry business, Epik is pleased to announce the introduction of Epik Registrar Services. With Epik Registrar, you can now acquire domain names and have them appear instantly in your Epik portfolio. We believe that Epik’s ability to couple mainline registrar services with domain name backorder and drop catching services makes Epik Registrar the preferred place to search for and acquire high quality domain names. And once acquired, Epik can help you scalably and cost-effectively develop those domains on one of our several domain development platforms.

The introduction of registrar services is yet another facet of Epik’s vision of Integrated Domain Asset Management. Epik is the only company in the world that integrates the entire domain name value chain — Acquire, Build, Manage and Divest — into one platform. Whether you have one domain or one thousand, Epik’s integrated approach offers market-leading solutions that help maximize the value of your domain name assets.

By coupling these management capabilities with a highly knowledgeable customer service team and extremely competitive pricing, Epik is committed to ensuring that the decision to make Epik your primary registrar will always be a simple one.

But at Epik, we want to be more than just your registrar. And we want more than to help you develop web sites. Epik’s goal, now and always, is to be your strategic partner in building online success. That is why we have spent so much time and effort building not only development tools, but the entire market ecosystem necessary to turn domains in a financial asset class that will help you meet your financial goals. Domains as an asset class are profoundly interesting, particularly when managed in a strategic, lifecycle-centric way. And today’s launch is a critical component of that management approach.

Building the Registrar. And More.

Rather than building a new registrar from scratch, we have acquired the registrar business of IntrustDomains. This includes their customers, but most importantly, their extremely robust management tools developed over the last several years and the development team that built it.

With the new development team, we plan to re-implement our other admin and reporting systems using the registrar system as its core. It would be a gross understatement to say that I am excited to have this team of talented engineers in our corner. With them and their battle-tested code, we have all the pieces in place to turn our vision of domain lifecycle management tools into reality. You should expect to see the registrar admin console evolve into an entirely new lifecycle manager that will provide a single place from which to acquire domains, initiate their development, manage their content, and track their performance.

One important thing to note about the system. A domain investor may have a large number of names spread across multiple registrars. The Epik Registrar enable users to view all domains they have at Epik, even if they are not using Epik as the primary registrar for some or all of their portfolio. Domains registered through Epik (“internal” domains) will be fully manageable from a domain point of view (e.g whois, etc.) while certain functions will necessarily be unavailable to an “external” domain, that is, a domain registered through, say, GoDaddy. That said, our goal is to provide not just a registry service but an integrated approach to managing one’s entire domain portfolio. There will always be actions that we cannot execute for external domains, and we do recommend that users transfer their registrations to Epik where possible. But it is not a requirement. This makes Epik unique in the industry, and it is a natural consequence of our goal of providing integrated domain asset management for one’s entire portfolio.

Just the Beginning

Today’s introduction of registrar services is only the first of many related initiatives that will roll out over the coming weeks. For example, we will soon roll out smart domain search capabilities. While the search for a specific domain may determine that it is unavailable, there may well be a dozen similar names that are available. Our new tools will soon help you find alternative names that you can acquire.

We will also be rolling out acquisition and development bundles to help you quickly turn your newly acquired domains into high performing sites. And an upcoming integration with Masterbucks will make it even easier to pay for development and consulting services.

I also encourage you to offer your suggestions; your input to our development roadmaps is always greatly appreciated.

Some Administrivia

The registrar services are available at registrar.epik.com. Existing Epik customers who have been accessing admin.epik.com through their Identity.net IDs will find these same credentials will grant them access to the register admin system, and that their domain portfolio should have been moved over.

Similarly, those of you who had accounts at IntrustDomains.net will find that your portfolios have also been moved over, and are accessible using your preexisting login credentials. Those of you familiar with the Intrust registrar will notice that we have made some UI changes, some more substantial than others. Other UI improvements will be ongoing as we more deeply integrate the system into other Epik workflows; that said, you should find the system quite familiar and easy to navigate the UI enhancements.

Conclusion

With the introduction of Epik Registrar, our ability to help you manage the full lifecycle of your domain(s) has being greatly amplified. The combination of registry services, backorders, drop catching, and of course our domain development platforms, make Epik the idea place to start turning domain names into valuable investments.

If you already have an account, we encourage you to explore the system. And if you are new to Epik, create an account and get started with Epik Registrar!

John Lawler
SVP, Products

Epik Introduces Domain Registrar Services

Epik completes acquisition of IntrustDomains registrar operations to add registar management platform

Written by Rob Monster

July 14th, 2011
Epik completes acquisition of IntrustDomains registrar operations to add registar management platform

I am pleased to announce an exciting development at Epik — the completed acquisition and integration of the IntrustDomains registrar management platform. The acquisition adds advanced domain management technology, integrated backorder capability, a significant customer base and a talented team with deep competency in the area of domain name asset management and registrar operations.

 

Why we did this deal

We have long wanted to integrate a registrar into the Epik platform. We ourselves now own more than 22,000 domains. Moreover, we are also one of the most active dropcatchers, adding between 25 and 100 new domains per day via dropcatching alone.  Over the last year, we have looked at a number of opportunities to add a mature registrar business.  The logic is that we believe that we are in the business of providing solutions for “Domain Name Asset Management” across the entire life cycle.

To do this well, and to provide a truly seamless user experience, we needed to add registrar capability. In other words, it was not enough to simply become a registrar. To eventually become a world class registrar, we also needed to secure world class technology for helping registar customers to manage their domain assets.  I believe this deal accomplishes that objective and further believe that the foundation has been laid to become a top registrar, particularly for domain investors who are focused on domain name development as a core business model for adding value to their domains.

 

What we got with this deal

We had already been working with the Intrust team for more than one year. As such, we had a good sense of the potential. Here are the main components of the deal:

  • An established registrar business: Intrust currently serves more than 27,000 clients. These clients will now be Epik clients. We will be serving them as a full-service registrar while introducing them to Epik’s range of development solutions.
  • A world class registrar platform: When you test-drive Epik’s registrar platform, I think you will see what I see — a clean and intuitive interface for managing domains.
  • A self-service backorder platform: Integrated into the new control panel is a self-service backorder platform. Customers who have been using Epik for backorders can now manage their backorders 24/7 and experience seamless domain delivery.
  • A mature Customer Relationship Management platform: Intrust had built a proprietary CRM platform that I think is just phenomenal.  It was designed from the ground up to be used with helping customers with their domain-related requests.
  • A talented engineering team: Talented engineers who understand registrar operations are not all that easy to find.  We are delighted to have added a team of talented and passionate technologists.

In summary, this was a big win for Epik and also a big win for anyone who is serious about developing a domain portfolio beyond domain parking.

 

What else you can expect in the near future

The integration of the registrar capability is part of a larger roadmap.   Here are some additional capabilities you can expect in the near future:

  • An integrated marketplace for domains and developed websites: In the near future, anyone who builds on Epik will be able to list their domains or websites on Epik.  Buyers will be able to see verified statistics about the domain or website. Upon completion of purchase, the domain and associated website will be instantly and seamlessly transferred.
  • Free backorders for Developers: The quality of dropping domains recently has been exceptionally good.  We will offer free backorders to developers. Backorder customers will  put up $199 which gets deposited into the client’s MasterBucks account for use with future Epik development services. For anyone serious about domain development, it is an unbeatable offer.
  • Expanded TLD coverage and DNS management: The Epik registrar platform is designed to be a domain name asset management platform which enables users to manage domains wherever they happen to reside. For those of us who are managing domains across multiple registrar accounts, we think this will be a compelling step forward.
  • Integration of web hosting: Epik offers a growing array of tools for site development. However, for users who want to build a truly custom web site, there is a need for an integrated solution which gives the developer full operating system control, yet still makes it possible to enable seamless transition of ownership in the event of a subsequent sale of the developed site.

Epik is blessed with some of the domain industry’s most demanding and visionary developers.  I say “blessed” because it is these individuals who continually challenge Epik with new ideas for how we can better equip them to maximize the value of their domain investments.  The addition of registrar competency, opens up a new vector for industry-leading innovation.

 

What this means for Domain Investors

I have long believed that domains will eventually become accepted by the mainstream as an asset class. I believed that strongly in 2009 when Epik was founded. I believe it even more today.  In fact, the recently announced $2+ billion private equity deal with GoDaddy involves some of the smartest money on the planet — KKR, Silver Lake and Technology Crossover ventures. Domain names are some of the most under-priced investment assets in the world. As such, a deal like this one was all but inevitable.

Where Epik will be different from GoDaddy is in our emphasis.  GoDaddy’s business model heavily depends on volume.  They are the largest registrar with some 48 million domains under management. However,  I believe that the majority of those domains under management are domain names that nobody will ever develop.  So, rather than focus on being the BIGGEST registrar of marginally useful names, our goal is to be a preferred and trusted partner in growing high quality domain portfolios.

 

Try us out

After more than 2 months of intensive development and integration work, we think we have a pretty solid registrar product.  Our domain registration prices are low for everyone — $7.66 for .COM.  No promo codes needed and no byzantine maze of upsells.

If you are an existing Intrust customer, your existing credentials will work. If you are an existing Epik client, your existing Identity.net single-sign-on will also work.

 

 

Epik completes acquisition of IntrustDomains registrar operations to add registar management platform

Why new gTLDs are GOOD for domains

Written by Rob Monster

June 23rd, 2011
Why new gTLDs are GOOD for domains

The long anticipated  announcement by ICANN about opening up the namespace to new gTLDs has received a great deal of attention in the domain industry.  A number of people have asked for my assessment.  My bottom line is that more TLDs is fundamentally good news for domains.

 

Why more TLDs is good news for Domains
The real battle for domains is not about which TLD one navigates to, but rather I believe the long-term battle is about the addressing system itself.  In my assessment, ICANN is making a historic move that preserves the long-term viability of domains as an addressing system.  Yes, there will be winners and losers created by the act of increasing the available supply of registerable domains. However, ultimately, I think the bigger risk to domains as an addressing system is changing user behaviors, particularly around the broad adoption of low cost mobile devices and the emergence of closed ecosystems on the web.

 

The Contenders that can challenge Domains
What are some other emerging addressing systems beyond domain names?

  • QR Codes and machine-readable codes:  QR codes are increasingly visible in daily life.   It has not reached mainstream status in the US, but is gaining traction in Asia, notably Japan where most mobile phones are equipped with a QR code reader.  No need to type in a URL. Simply scan the QR code. In the current practice, this will typically route the user to a web address where the content they are seeking is rendered in a web page. However, that does not necessarily have to be the case which is why QR codes are a risk factor.

  • Mobile Apps: Mobile Apps have moved beyond entertainment. An eCommerce store can replicate the traditional catalog shopping experience using page-turn technology. The experience is highly intuitive and simulates leafing through a printed catalog.  In most examples that I have seen, the ordering process still takes you to a web page to clear a transaction.  That said, payment system integration on mobile devices is maturing quickly and so once again, a redirect to a web page would become optional.

  • Closed Ecosystems: The average web user is spending more time on fewer sites.    They are developing brand attachment to services like Facebook.  These are increasingly closed ecosystems that have near-zero operating dependence on external domains.  If you link out to from Facebook, it will be through a redirect URL.

 

  • Decision Engines: Search engines are increasingly becoming decision engines.  Rather than take the user to Weather.com, they will simply give you the answer in the search result.

  • Reputation-centric Networks: Twitter is fundamentally a reputation-centric network.   The @whoever addressing system could ultimately compete with email addresses as a primary identity on the web.   Payment services like PayPal are built around email addresses, which in turn are built around domain names.  So far, application services like TwitPay have gone nowhere. I would expect that to change soon when Twitter starts  more aggressively acquiring enabling technologies that builds on their addressing system.  Epik’s own development of Identity.net as a network-wide addressing system is partially a response to the need for domain-friendly addressing systems built around single-sign-on and portable reputation.

 

Addressing Systems tend not to go away quickly
In the history of addressing systems, very few have actually ever gone away completely.  The Telex was replaced by the Telefax, which is increasingly being replaced by scanned attachments.  However, street addresses have not been replaced by GPS coordinates, and phone numbers are not meaningfully different from the 1940′s when Bell Labs introduced the concept of telephone area codes or the 1960′s, the country codes we use today became an international standard. As such, for the simple fact of inertia and entrenched behavior, I expect domains and email addresses will be with us for a very long time to come.

 

Marketing Budgets are usually a zero-sum game
The primary target for new gTLD are corporate sponsors. So, as a domainer, which would you rather see happen?  Would you rather have Coca Cola spend $5 million on acquiring and deploying a .COKE TLD, or would you rather see Coca Cola allocate that same budget to rolling out a QR code or mobile application?  At the end of the day, more money that is directed at acquiring and maintaining more domain names increases the pool of stakeholders that care about the long-term viability of an addressing system that also happens to offer a level playing field for new publishers to become producers of content using established publicly available TLDs like .COM and .NET.

 

Bottom Line:  The real competition is not other domains
Long-time holders of super-premium .COM domains are probably the most impacted by ICANN’s latest move.  For example, it is cheaper to buy .RETIRE than to buy Retirement.com.  This means the holders of undeveloped premium .COM names have a finite remaining window to turn their undeveloped .COM domains into recognized brands. For the moment, the search engines and social networks are willing partners in this matter. After all, they send free traffic to your site.  My personal outlook is that this pattern will not continue into perpetuity as new addressing systems emerge and as web properties become increasingly effective at keeping traffic on those web properties and not directing users elsewhere.  All that said, domain investors who are proactive and adaptable should do great in a period of rapid change.

 

 

 

Why new gTLDs are GOOD for domains

Introducing Masterbucks: Epik’s Online Barter Currency

Written by John Lawler

June 16th, 2011
Introducing Masterbucks: Epik’s Online Barter Currency

Epik is pleased to announce the general availability of Masterbucks™. Masterbucks is both an online barter currency and the “stored value” digital wallet in which those monies are stored. With Masterbucks, you can purchase goods and services not just within the Epik Network but from any site that supports the Masterbucks API. Masterbucks are easy to spend, and even easier to earn.

A Brief Bit of History

Those of you who have followed Epik are familiar with EpikBucks. The original concept behind EpikBucks was to create an online barter currency that would inject liquidity into the domain name market. Domainers, often “domain rich but cash poor”, could exchange some of their domains for EpikBucks, and then use those EpikBucks to improve their remaining holdings by purchasing other domains and domain development services. EpikBucks has been extraordinarily successful, creating the liquidity needed for hundreds of domainers to improve their domain holdings. Successful, certainly, but limited to a very particular audience and set of use cases.

With Masterbucks, Epik materially broadens the concept behind EpikBucks into an online barter currency available to anyone, and with which they can purchase just about anything, anywhere. Within the Epik Network, Masterbucks will be the primary unit of exchange, and as of today, replaces EpikBucks. As with the now-replaced EpikBucks, a dollar and a Masterbuck are equivalent, i.e. $1.00 = M1.00.

 

Content Creation for Fun or Profit

Masterbucks is a key component of the larger Epik ecosystem, and one of the linchpins to solving a huge problem in the domainer industry. As is widely known, good SEO and high Google page rank depends on high quality, unique content. Most domain investors are not in the business of producing an abundance of original content content, especially if they have to do it for more than a handful of sites. Up until now, the answer has been to source content from “content farms”. However, as Google’s Panda initiative made  clear, a lot of the farmed content is poor at best, and it’s use can backfire. How then can site owners source high quality content in a cost effective, scalable way?

The answer is user-generated content (UGC). If dozens or even hundreds of people write content for your site, then you will have copious amounts of the very thing that Google’s web crawlers prize the most: unique, continuously refreshed content from subject matter experts. This content can take many forms, from full-blown articles and product reviews, to comments, questions, and answers.

But why does someone contribute UGC? What’s in it for them? Up until now, the answer has mostly been the psychic benefits of sharing one’s thoughts with a large audience of readers — the boost to one’s reputation, and the sense of self-worth that comes when that content is appreciated. Ego satisfaction is certainly an excellent motivator, but, especially in these challenging economic times, so is money. And that is where Masterbucks comes in.

Site owners can offer, and users can accept, assignments for content generation which are paid in Masterbucks. The more they write, the more they earn. More importantly, the better they write, and the higher the reputation they’ve earned in various subjects (as determined by ratings, thumbs up, etc.), the higher they are paid; there is, essentially, a multiplier factor for highly reputed authors. Please note that this is a bi-directional effect — a poor writer will automatically earn less than the baseline fee just as a good writer will automatically earn more. Since the amount earned for any particular article is directly affected by their reputation, it is in the author’s financial best interest to write quality content. Write well, and you are paid more. Write poorly, and your compensation drops. In this way, Masterbucks helps ensure higher quality content.

New Infrastructure for Content Distribution

Epik is reworking its entire content generation and syndication infrastructure in order to support this concept of paid content. Previously disparate system such as Comments.com and Questions.com, as well as articles and reviews, are being rolled into a single new platform. This system will offer common mechanisms for editing and rating content, and allotting earned revenue. Below are some sample design comps. Please note that these are not final designs, but they should give you a general sense of where we are going.

You will hear much more about our new content creation platform over the coming months. Suffice to say, Masterbucks and UGC are tightly intertwined and integral parts of the larger Epik vision.

Spending Masterbucks

As E.M. Forster once wrote, “One of the evils of money is that it tempts us to look at it rather than at the things that it buys.” How then, to buy things with Masterbucks?

As with EpikBucks before, domain investors can use Masterbucks to purchase domains and development services. As for end users, the challenge is to integrate Masterbucks seamlessly into standard e-commerce workflows so that using Masterbucks is even easier than using more standard forms of payment. Over the next several weeks, Epik will be rolling out a unified shopping cart mechanism through which Epik sites (and any non-Epik sites that adopt the technology) can offer a single-click purchase experience using Masterbucks as the medium of exchange. Among the more obvious uses for this technology will be an updated “Buy Now” button on all Epik Product Portals and eCommerce sites.

Perhaps of even greater interest, however, may be a related technology rolling out several weeks after that: an “embedded paywall”, Epik’s solution for restricting access to certain online content to paid subscribers. Most sites charging for online content, e.g. The New York Times, place their content behind a paywall; users can either subscribe for a period of time, or in some cases, can purchase access to a specific article. The problem with paywalls is that the protected content must, by definition, be accessed only from the site containing the paywall. This limits one’s ability to syndicate revenue-generating content. Epik’s plan is unique: instead of placing the content behind the paywall, we wrap the content inside a portable, embeddable paywall that can be placed on any site, anywhere.

Content owners can distribute and/or syndicate their content anywhere they like, and users can view it, for the required fee, without having to leave the site they found it on. Attaching the paywall to the digital asset(s) instead of to the site itself makes it trivial to build premium content sites without having to develop an expensive paywall system. Instead, they simply upload content, and the paywall functionality comes along with the data. Naturally, the payment medium is Masterbucks.

Domain Investors can also continue to earn Masterbucks by selling domains to Epik and/or Epik members; as of today, Masterbucks replaces EpikBucks, and all transactions formerly done through EpikBucks are now done through Masterbucks. Existing EpikBucks balances will be honored for purchasing domains and domain-related services.

A Brief (But Illuminating) Digression

One of the alien races in “Star Trek: Deep Space Nine” is the profit-obsessed Ferengi, who do not allow their women to wear clothes, hold jobs, or earn latinum (money). In one episode, a character named Quark attempts is challenge these customs:

NILVA: Let me see if I understand. Giving females the right to wear clothes allows them to have pockets. Once they have pockets, they’re going to want to fill them with latinum.
QUARK: Which means they’re going to need jobs.
NILVA: And once they start earning latinum, they’re going to want to spend it.
QUARK: Which means Ferenginar will be expanding its work force and its consumer base at the same time.
NILVA: (excited) There will be plenty of profit for everyone!

That, in a nutshell, is the value of Masterbucks. Masterbucks provides each member of the Epik Network a digital wallet into which they can store earnings. Naturally, users will want to find ways to fill this wallet, especially by writing high quality, original content, precisely the commodity most needed by site owners. Those users can then use their earnings to purchase the products available on thousands of Epik e-commerce sites. Masterbucks thus provides users a mechanism to earn, store, and spend money, turning them into both a potential content-generating work force for site owners and an expanded, newly enriched customer base for those very same domainers. I trust that you, like our excited Ferengi, see the opportunity for everyone to profit, users and site owners alike.

Next Steps

For both end users and domainers, the first thing you should do is go to Masterbucks.com and create an account. This digital wallet is associated with your Identity.net account, so if you already have an Identity.net account, you can sign into your Masterbucks wallet — it already exists. You can add money to your Masterbucks account using Paypal or major credit cards.

 

For domain owners, we encourage you can create and post assignments, such as writing articles for your sites, that can be accepted by other Masterbucks users; this is an excellent way of getting original content onto your sites. If you like the content they provide, you then simply transfer the appropriate funds from your account to theirs.

End users should review both the current offers to earn Masterbucks, and special purchase offers available on various e-commerce sites. The volume of such offers will increase dramatically when the Masterbucks e-commerce modules become available next month.

We hope you are as excited about Masterbucks as we are. We believe that this game-changing technology can help make the Internet a more useful, engaging, and profitable place for users and site owner alike.

John Lawler
SVP, Products

Introducing Masterbucks: Epik’s Online Barter Currency

Launching Product Portals 3.0, Where Content is King

Written by John Lawler

June 11th, 2011
Launching Product Portals 3.0, Where Content is King

The new Product Portals platform, version 3.0, has now been rolled out to all domain owners! The feedback we’ve gotten from early adopters has been overwhelmingly positive, to say the least.

The 3.0 platform offers a cleaner, updated UI for the storefront, a brand new admin system, and most importantly, the ability to increase the volume and visibility of high quality content on your sites. This last is critical for good SEO, increased page views, and, ultimately, higher page rank and revenue. Under 3.0, we have been seeing an average increase in page views of 23%!

The key to 3.0′s value is the ability to get rich content into the sites, and make that content more visible to both end users and to search engines.

The Articles Editor

There are two ways to add content to your product portals, the first by writing (or commissioning) original content, while the second is to import articles from what are known as “content farms”. If you are interested in ensuring original, high quality content, then writing the articles yourself is the clear way to go. And with the new 3.0 edition of Product Portals, you have an articles editor that enables you to compose articles of any length that support a full range of formatting options and rich content.

As with version 2.x, the 3.0 platform stores these articles on an Articles page. But now, there are additional ways to expose these articles to users.

Featuring Articles

One of the most important additions to v3.0 is the “Featured Articles” element.

Up until now, the primary block of SEO-friendly text in a Product Portal 2.x site was in what we called the “mainbox”. It did an adequate job, but as 1) a fairly generically worded block of text, and 2) a static block at that, it didn’t provide the kind of SEO value one gets from longer, more constantly refreshed content. In addition, while 2.x sites contained an articles page, the articles were not as visible as they could be and thus became something of an afterthought to site owners.

The “Featured Articles” element provides a mechanism for exposing a site’s most relevant articles “above the fold”. This placement has several benefits, including making the site more informative to end users, as well as by breaking up the heavy grid orientation of the test of the pages.

I’ve already described the ability of our new editor to create articles rich in content and graphics. The question then arises as to where to place them.

The 3.0 admin controls give you very precise controls over which articles are featured. Up the four articles can be featured on the home page as well as on on each tab. Because the designations are independent of each other, it would be possible, on a site with a home page and four tabs, to have as many as twenty unique featured articles at one time [(1+4)*4]. Any particular articles could be the primary featured article on one tab, the fourth featured article on another, and not featured as all on a third tab. This allows the site owner to place the most appropriate content on each part of his or her site.

I should also point out that the mainbox is still supported on the 3.0 platform, and that the mainbox and Featured Articles can coexist on the same page. That said, I recommend that those of you who set up the Featured Articles feature consider disabling the mainbox so that the product grid below isn’t too far down the page.

Scalability

The article editor, coupled with the ability to define where and how those articles are featured, gives the site owner the ability to make it an informative site for products and advice. But there is a problem. Writing an article — especially a good one — takes time, and writing several articles takes even more. Not a major problem for the owner of only one or two sites, but for the owner of scores or even hundreds of sites, generating that much original content is impossible. However, the new 3.0 platform has a solution: the ability to import preexisting articles from other sites.

As you well know, there are numerous sites, often called “content farms”, which provide content to web sites. The quality of these articles can vary greatly, from really good pieces to stuff that would embarrass a grade school English student. In fact, Google, through its Panda initiative, has begun downgrading the rankings of sites that house poor quality content. As a result, these farms are beginning to become less lax on the editorial side, and quality has begun to rise. But whatever the case, the owner of a hundred sites needs articles, cannot possibly generate them, and the content farms have them. So, how to get these articles into a Product Portal site?

Version 3.0 enables you to select a source for farmed content, and then set rules for how many articles you wish to import over a specified period of time. You might, for example, choose to have five articles important each week. These articles will be imported into your system randomly over the time specified, and will automatically appear on the Articles page. The import rules can be individually set for each tab on each web site, if so desired. The goal is to provide site owners who have neither the ability, desire, or time to write articles a way of getting longer form content onto their sites.

But what if an owner has 200 sites with an average of, say, five tabs? Setting up the import rules one thousand times is hardly a practical task for most domainers. That is why we’ve added to ability to configure certain settings globally. These settings are applied to every domain in your portfolio. They can then be overridden on a site by site basis for those domains that deserve your special attention. One of those global settings allows you to set the article import rules for all sites in your portfolio, so you are only a few mouse clicks away from filling all your sites with new content!

In addition, you can set global rules for configuring the Featured Articles element. Clearly, the level of specificity previously described cannot be applied generically over hundred of sites, so for those setting the feature globally, you can choose the number of articles (up to four) that are to be featured; the actual featured articles will be most recent ones.

We feel that this combination of capabilities offers the best of both worlds: the ability to make broad, sweeping settings coupled with the kind of detail you might want for particular high value sites. For example, you might have 100 sites, 95 of which you think will be well served simply with farmed content featured strictly by how recent the article is. Another three sites be still get by with farmed content, but you wish to specify the placement of what you think are the best of those articles. And the last two sites — perhaps your top performers — are worth the time and trouble to write or commission custom articles. Product Portals 3.0 would allow all of this through a single, easy to use interface. In this case, you could set up the basic feature globally for all 100 sites, and then for the top five site, make site-specific configuration choices. And, needless to say, you can combine farmed and custom (“free range”?) content on and and all sites.

Getting back to farmed content for a moment, Google’s Panda effort hit the content farming industry like a ton of bricks. Many of them had varying levels of quality pre-Panda, and some of them have significantly improved their editorial control since then, which others have changed not at all. The bottom line is that the quality of farmed content can still range from excellent to terrible. Consequently, we have designed the system to support multiple sources of content. Please note, however, that initially we only support articlesbase.com, which our DevRich team has had good results with. One of the reasons we have not yet turned on multi-provider support is that many of the farms steal from each other, and so the same article might appear of several farms. As you know, avoiding duplicate content is a key to good SEO, so until we can reliably avoid ingesting duplicate articles from multiple sources, we’ve taken the approach that is safest for your SEO. When we are able to safely support multiple providers in a non-duplicative way, we will do so.

Try It Out

To wrap up, we believe that the combination of a refreshed storefront design that emphasizes new sources of rich content, coupled with an entirely new admin system, will enable you to maximize the value of your product portfolio sites.

I have written in the past that there are two basic types of Product Portal customers: passive and active. Passive owners are content with the sites as generated by our operations team, while active owners want to take a more hands-on approach to helping grow their site. The new admin capabilities were designed to enable both set of customers. Active owners will find that they now have a great deal of administrative capability in a vastly more accessible user interface. And passive owners will find that the tools are simple enough that they can easily dip their toes into the waters with one site, and proceed from there.

We are extremely excited about Product Portals 3.0. I encourage you all to begin exploring the new capabilities by going to ppadmin.epik.com, which replaces your old Wishpot admin panel. You now have the tools to take a more active role in the running of your sites, and I hope you do so.

John Lawler
SVP, Products

Launching Product Portals 3.0, Where Content is King

Steve Jobs: Stay Hungry. Stay Foolish.

Written by Rob Monster

June 6th, 2011
Steve Jobs: Stay Hungry. Stay Foolish.

With graduation season in full swing, I extend my congratulations to the graduates, and also to the parents who helped them to get there. Steve Jobs’ 2005 Commencement address at Stanford is still a classic and offers a perspective on life from one of the most prolific innovators of this century. If you have never seen this talk, enjoy. I have watched it a few times over the years and never tire of it.

Steve Jobs: Stay Hungry. Stay Foolish.

Labor is getting a raw deal. Deal with it.

Written by Rob Monster

June 4th, 2011
Labor is getting a raw deal. Deal with it.

Back in February 2011, I stated that the Double Dip had arrived. That was a somewhat bold statement in February. However in June 2011, that assessment would appear to be indisputable. These 2 charts tell the story of life in uncharted territory.

The Macro Story in just 2 charts
There are many economic charts — housing starts, average home prices, food stamp consumption, etc.  They are all symptoms of the larger structural problem, and that is the rapidly increasing percentage of the population that is unemployed or underemployed, and likely to remain that way for a long time to come.


Over the last 20 years, a vast Human Resources infrastructure was created in order for companies to become great at hiring and retaining the dwindling supply of non-retired talent in the “Baby Bust” when the Boomers started to retire. It turns out that we did not need all that labor after all.  Much of those jobs simply went away.

On the one hand, long-term/permanent unemployment is soaring stratospherically. On the other hand, loss-making GroupOn is on track for a valuation of $20+ billion in their IPO while hedge Fund manager David Tepper bulldozed his $44 million house in the Hamptons.

So, what to do about it?

 

Entrepreneurs create Capital
Capital is winning.  You can win too.  If you start a company, you own 100% of the capital. You can assign a fair value on that capital, and sell some or all of that capital to investors who expect that investment to deliver a higher risk-adjusted return than they are earning on their bank deposits. Does that sound hard? It really isn’t.

Despite all of America’s enormous challenges, this is what makes America great: Entrepreneurs who create something from nothing.  As a serial entrepreneur and past full-time angel investor, I have a lot of opportunities to interact with entrepreneurs.  Here are just a couple of recent examples:

  • GiftBasketsPlus.com: Last week, I had a chance to catch up with Rome Dhanani of zqStores, an eCommerce startup. Rome now has a network of 15 eCommerce sites including his flagship site, GiftBasketsPlus.com which he founded last August. Rome is using open-source eCommerce software from Magento for which he paid nothing. For payment clearing, he uses PayPal Pro which costs him $30 for an unlimited number of stores.  His traffic comes entirely from organic search. He dropships product and clears an awesome margin. With no full-time employees, GiftBasketsPlus is doing multiple six figures in annualized revenues even before the seasonal busy season which starts in October.
  • EZRoam.com:  Over the Memorial Day weekend, I was visiting beautiful San Diego. While there, I had a meeting with startup telecom company EZRoam.  Founder Connan Twomey has bootstrapped a global mobile roaming company that sells you a cell phone which works in 170 countries. The calling rate per minute is far lower than you will pay your regular mobile carrier.  The solution is popular with exchange students and leisure travelers. After less than a year, he has a proven product and is just about breaking even. He has no debt, and his total investment was $15,000, most of which is in the form of physical inventory.
  • Candida.com: Kathy Kalaf depleted much of her life savings battling candida — a medical condition that often goes undiagnosed.  After a successful recovery from debilitating illness, Kathy made a bold investment in the domain name Candida.com. Although Kathy did not have enough capital to launch the business, she approached Epik about turning her dream into a reality through a development partnership that gave both Epik and Kathy a shared interest in future success.  Epik launched her new site 2 weeks ago.

The Bottom Line
Without question, these are challenging times. However, individuals can still maintain control of their own destiny by creating compelling businesses. And for the foreseeable future, I can’t think of a better platform for doing that than on the Internet.

Labor is getting a raw deal. Deal with it.