This Privacy Policy describes how Epik LLC and its affiliates (collectively “Epik LLC”, “We”, “Us” and “Our(s)”) collect, use and disclose personal information we collect from you and about you. It applies to all of the interactions we may have with you including your use of our website, telephone calls, email exchanges, etc. Because this Privacy Policy is part of our Terms of Service, it governs your use of our services and products (“Services”) and, by using our Services, you accept the terms of this Privacy Policy.
If you have a disability that makes it difficult for you to read or use this Privacy Policy in its current format, please reach out to us at the contact information below so that we may provide you with assistance. We can be contacted at +1 (737) 301-5923 or by email at support@epik.com.
What Information Do We Collect?
The types of information we may collect about you include:
Identifying Information: To provide outstanding services and receive payment for those services, we often are required to capture information such as name, address, telephone number, email address, banking information, credit card and debit card number, social security number, Federal Tax Identification Number, account numbers, user name, Internet Protocol address (“IP address”), and other online identifiers.
Internet Information: Our website is our greatest company asset and we spend a lot of time optimizing it. We could not do this without user data. This includes information such as your internet browser, browsing history on our website, search history on our website, information about the device you are using to access our website, and information regarding your interaction with our website or advertisements. We may also collect information about visitors to our website such as browser settings, operating systems, referring/exit pages and clickstream data.
Audio Information: If you call us or exchange emails with our customer service representatives, we may record the phone call or retain the email string to help improve our training and services.
Where Do We Get Your Information?
You: You are the primary source of information that we collect. When you complete a form online, send us an email, or speak to us on the phone, you are providing us information about you. We may also collect information indirectly about you when you interact with our website, through the use of cookies and other tracking technologies as described below.
Related Entities: We may collect information about you from another party.
Service Providers: We may collect information about you from our service providers. Service providers are entities that we have contracted with to provide us with services to help fulfill our business needs.
Business Partners and Affiliates: We may collect information about you from our business partners and affiliates.
Publicly Available Information: We may collect information related to you from publicly available sources of information, including government records.
How Do We Use Your Information?
In general, we use the information we collect about you to provide the best domain registration services we can. We also use that information to help us personalize and improve your experience with our website. We may also use the information in the following ways:
Provide Services to you: The information you provide us when you sign up for services is the same information we and our affiliates and partners use to fulfill those services. We collect information to send you email or postal mail, perform tasks required to complete a purchase transaction, provide customer support, or provide other types of customer relationship management and fulfillment. We may also use your information to optimize or improve our Services and operations.
Fulfilling legal and compliance obligations: This type of information is legally and/or contractually required to be able to purchase and use Services. For example, we are required to be able to verify this type of information upon request by our payment processor. It is also required to be able to serve legal notices to you and is mandated by certain Services we offer. If you are purchasing a domain from us, we are required by law to collect and retain this information. We are further required to verify that the information provided is accurate and serve legally required notices regarding your domain(s). Consent for the collection, use and retention of this information for these purposes is considered to be contractually given for the duration of your use of such Service and any legally required retention period.
Analytics: We collect information for use in performing various types of analytics. For example, we use information to analyze how visitors interact with our website, where visitors to our website arrive from and exit to, pages visited, links clicked, text entered and mouse movements to understand site usage, to detect fraud and potential threats and improve our services.
HOW WE USE COOKIES AND SIMILAR TECHNOLOGIES
Our website uses “cookies” to help personalize your online experience. A cookie is a text file that is placed on your device by a web server. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. If you register an account with us, a cookie allows us to recall your specific information on subsequent visits. This facilitates the process of recalling your personal information so that when you return to our website, the information you previously provided can be easily retrieved. Most web browsers automatically accept cookies, but you can typically modify your browser settings to decline cookies if you want to. If you choose not to allow cookies, this may impact your ability to log into your account or experience the full interactive features of our Services.
We also employ a technology called web beacons or “clear gifs” that help us track referrals from our partners and affiliates and better manage content on our website. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track online movements of web users.
Our partners and affiliates may use cookies and web beacons to collect information about your activities on our site. The use of tracing technologies by our service providers, technology providers or other third parties is not covered by our Privacy Policy.
Who Do We Share Your Information With?
Except as disclosed in this Privacy Policy, we do not disclose personal information to any companies not part of Epik LLC, its parent, subsidiaries, affiliates, business partners, or related entities. Although, as discussed below, we may provide some personal information to certain service providers and other third parties, in no event will we sell your personal information as part of a customer list or similar transaction for unrelated parties to independently market to you.
Service Providers. We may share personal information with agents, affiliates, partners, professionals, or other third parties that perform functions on our behalf, such as analytics, credit card processing, etc. These are the services we can’t provide internally. These entities have access to the personal information needed to perform their functions and are obligated to maintain the confidentiality and security of that personal information. Service providers are not authorized to use the information we share with them for any purpose other than providing services to us or to you.
Required by Law. We may disclose information as required by law, such as in response to a subpoena, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
Government Entities. We may disclose information with government entities in order to fulfill the products and or services purchased by you. Certain Personal Information may become public record when documents are filed with the federal or state government, or with a court. This Privacy Policy does not cover these or similar third-party actions.
How Do We Keep Your Information Secure?
At Epik LLC, we strive to protect your personal information and data. Here’s how we try do do that:
Personal information collected by the site is stored in operating environments that are not available to the public.
We request proof of identity before we disclosing your personal information.
We ask for certain client identifiers or other information in order to verify your identity before conducting the transactions you have requested.
Please understand that while we try our best to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. That’s why we review and update our security procedures, technology, and methods to secure information.
CHILDREN UNDER THIRTEEN
Our Services are not intended for use by children under the age of 13 and we do not knowingly collect personal information from children under 13. If you are under the age of 13, please leave our website and go outside and play.
RETENTION PERIOD
At a minimum, we will retain your Personal Information and Sensitive Personal Information for as long as needed to provide you Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may maintain some or all of this information in our archives even after it has been removed from the site. After any such service is concluded, any such information collected will be retained for the maximum amount allowed by law and/or subject to exemptions under the GDPR, CCPA and CPRA 1798.145 (a)(1), (3), (4),(5),(6),(7). and/or (b).
INFORMATION FOR CALIFORNIA AND TEXAS RESIDENTS
Your Data Protection Rights
The State of California passed California Consumer Protection Act of 2018 (CCPA) followed by the California Privacy Rights Act of 2020 (CPRA).
The State of Texas passed the Texas Data Privacy and Security Act (TDPSA) in 2023.
The CCPA. CPRA and TDPSA grant consumers rights concerning digital privacy and personal data, including the right to review any personal information collected by businesses, opt out of personal data sales, and request that a business delete personal information. Additionally, consumers have the right to receive equal treatment and pricing when exercising these rights. Certain exemptions may apply which will decrease or eliminate our obligations under the CCPA, CPRA and TDPSA.
We do not, and will not, sell or share your information to third-parties (as defined in the CPRA and TDPSA).
WE DO NOT share your personal information that is intended to or result in targeted advertising.
We already limit the use of any Sensitive Personal Information we gather from you to that which is necessary to perform the services and/or goods you hired us to perform but you have the right to request us to “Limit the use of Sensitive Personal Information.” Sensitive personal information includes: a social security number, account log in information, financial information, geo-location, racial or ethnic origin, religious beliefs, sexual orientation, health information, bio-metrics, and the contents of communications to us, unless we were the intended recipient of the communication. This is not an absolute right, and we may decline to limit the use of Sensitive Personal Information under a qualifying exemption.
You have the right to request copies of your personal data.
You have the right to request that any information you believe is incomplete or inaccurate to be corrected.
Non-Discrimination
If you exercise your rights under the California Consumer Privacy Act of 2018 (CCPA), California Privacy Rights Act of 2020 (CPRA), Texas Data Privacy and Security Act (TDPSA) or the General Data Protection Regulation (GDPR), we will not provide discriminatory treatment to you.
In Texas, you have the right to appeal our denial of a request. If we reject your appeal, you may contact the Attorney General at Consumer Protection | Office of the Attorney General .
If you would like to submit a request about your data, obtain additional information, or appeal our denial of a request, you may do so by emailing support@epik.com or by calling our toll free number at +1 (737) 301-5923.
After you submit the request, you will be asked to verify your email address and you may also be asked to provide additional information in order to verify your identity. We will attempt to verify your identity by asking for information that matches the information that we have previously collected about you. Where this is not possible, we may request that you submit additional documentation for verification. Please note that, in accordance with the CCPA, CPRA and or TDPSA we will not be able to satisfy your request until we have verified your identity.
You may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request, you must provide us with your written permission for the agent to make the request on your behalf, or provide us with a signed power of attorney. We will also need to verify valid government issued identification for both you and the agent.
NOTICE TO NON U.S. USERS
If you are located outside of the United States of America, you should be aware that your personal information will be transferred to the United States of America, the laws of which may differ from the laws of your country. If you are located in a country outside of the United States of America and voluntarily submit personal information to us, you thereby consent to the general use of such information as provided in this Privacy Policy, Cookie Policy, Cookie Consent and to the transfer of that information to, and/or storage or processing of that information in, the United States of America and you understand that your information may be available to government authorities under lawful orders and laws applicable there. By requesting our Services, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country.
If you have any concern about privacy you can contact our data protection officer at support@epik.com.
How Long Do We Keep Your Information?
At a minimum, we will retain your information for as long as needed to provide you Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may maintain some or all of this information in our archives even after it has been removed from the site.
GOVERNING LAW
This site is intended for use in the United States of America. We attempt to protect the personal information of all users of our site and we attempt to comply with local data protection laws to the extent they apply to our Services, but our site is targeted to United States citizens and our policies are directed at compliance with those laws.
CONTACT US
If you have any questions or comments about this Policy or our privacy practices generally, we encourage you to contact us.